Known Issues with mapometer.com
On this page we will attempt to list all the known issues with the site
Plotting routes in iOS5 on an iPad or iPhone
Something has gone badly wrong and are hoping the problem will be resolved with a future upgrade as it worked fine in iOS4. We are also working to see if there is a solution.
Printing Maps in Chrome
In order to print maps in Google Chrome you have to allow pop-ups. If you try to print a route, an icon (a window with a red cross over it) appears in the right of the address bar (top right of the screen). If you click on this, you get the option to “Always allow pop-ups from mapometer.com“. Select this and the print screen should work from then on.
Map not appearing
We have had a few people report maps not appearing particularly in Internet Explorer. Sometimes this can be fixed by empty the cache. A shortcut for this is to hold down the Control button and press F5.
Importing / Exporting GPX files
We have had a few users who have reported errors importing and exporting GPX files (5th January 2010). We are trying to get to the bottom of this. If you have an error can you email the URL you are trying to export or the file you are trying to import to info@mapometer.com. Update (6th January 2010) This has now been fixed.
Default Location
We currently have an error when you try and set or change your default location. We are working on fixing it (30th Deember 2009). Update – 5th January 2010. This has been fixed.
Long Routes
We’ve had a few people mention that they have had problems plotting longer routes of 100 miles plus. We’ve made a few changes (yesterday 26th November 2009) which should have improved things but if you still have problems we would recommending turning off the Auto Follow Roads feature when you can as this uses up a lot more memory or splitting routes into smaller sections. Turning off the distance markers may also help.
Vista
Ensure your mouse pointer theme is set to “none”. Otherwise the site won’t work correctly
Internet Explorer 8
When using this browser the markers on the map don’t appear where they should. Apparently this is a issue for any Google Maps based site. Hopefully Microsoft will sort this out but in the meantime please use IE7 or Firefox. 10th May 2009 – Update. We have put a temporary fix on the map pages but printed maps still appear incorrectly. This will be changed soon.13th May 2009 – Update. This has been fixed as well.
UK Postcodes
Please note that post codes can be entered in the location box but this will only return approximate results due to Royal Mail exercising their right to decline third parties use of full post code data.
Safari
We’ve had a few reports of the site loading slowly on Safari. If this happens we recommend you use Firefox instead.
I have a few quick queries. Is there anyway to edit part way along a route (ie to add an extra mile in half way through a previous route)?
If you have a circular route is there any way to change the start point and the distance markers will recalibrate?
Ta
sarah
May 9th, 2009 at 2:31 pmpermalink
Hi, Neither are possible at the moment – sorry – but it is something that is technically possible and we do get asked for it quite a bit so it is on the list but something that we will probably do towards the end of the year. Thanks for the feedback.
mapometer
May 9th, 2009 at 4:39 pmpermalink
I’m trying to set up a new account – getting all sorts of errors, is there a problem?
Sam Roberts
June 6th, 2009 at 8:27 pmpermalink
We think we have fixed this now. We believe it was an Internet Explorer 8 issue.
mapometer
June 8th, 2009 at 9:06 ampermalink
Hiya! I haven’t used my account since last year, but I can view all my routes at work, but not on my home computer. I am guessing something is out of date, but not sure what. Do I need to update my internet explorer; not even sure what version I have now. Best regard, Sarah
SarahCorky
June 9th, 2009 at 3:29 pmpermalink
Hi, Are you able to log in to your account at home? If not then perhaps your computer at work is remembering you and your home one isn’t. Press the password reminder button if you have forgotten your password. Another possible explanation is that you are logging in with different email addresses. We’ve tested the account and it works fine our end. Email info@mapometer.com if you continue to have problems.
mapometer
June 10th, 2009 at 8:59 ampermalink
Is the site down? Cant access it at all today.
Mike
June 29th, 2009 at 3:49 pmpermalink
It seems OK now (18.02 GMT 29th June). It may have gone down earlier but we usually get loads of emails if that happens and we haven’t had any. Let me know if you still have problems.
mapometer
June 29th, 2009 at 5:03 pmpermalink
Hi Sylvia
Sorry you are having problems although you seem to be unique as no one else has had problems and IE8 is now working OK as well. What actually happens when you enter:
http://www.mapometer.com
Let me know and I’ll try and help.
Thanks
James
mapometer
July 6th, 2009 at 3:40 pmpermalink
Hi Marc
Thanks for the message and sorry you are having problems. I tested your account and I could see the routes OK so it must be an issue with your computer. Which operating system / browser are you using? Have you tried logging on in a different browser?
Thanks
James
mapometer
August 30th, 2009 at 8:34 pmpermalink
In the section where you can log runs, you are able to enter the time of day that you do your run, however I am not able to enter how long i spent on my run, instead mapometer seems to create a time for me. Any way around this?
Carrie
September 5th, 2009 at 3:50 pmpermalink
Hi
There isn’t a section for the time of day, that is where you should put the time of the run. Mapometer creates a minute per mile figure. If you still have problems email info@mapometer.com. Thanks James
mapometer
September 7th, 2009 at 8:24 ampermalink
Hiya, thanks for your website – I only recently took up jogging as my g/f moved out
I have since ran 2miles everyday, and am now stepping up to 3. (The recommendation by Sarah above to add stages midway through a route would be of great help) I cannot log in, or even access your site (http://gb.mapometer.com/en/)
A tracert will show 81.200.66.123 is pingable, but then the request times out.
I’m sure you’re well aware, I’m just using this as an excuse to post
Matt Grigsby
September 14th, 2009 at 5:13 pmpermalink
Edit: (Please amend this to my previous post?) Also, (I’m using firefox 3.5.3) when I set my details to remember my default location and map zoom, it only seems to remember the postcode, but for some reason always sets Zoom to 13.
Matt Grigsby
September 14th, 2009 at 5:16 pmpermalink
Thanks for your suggestion. We are looking at ways to edit the route but it will be a little while before that happens. The site did go down for three hours yesterday. Appologies. There was an error with the hosting server but hit has been fixed now.
mapometer
September 15th, 2009 at 8:20 ampermalink
Hi again
I couldn’t replicate this error in Firefox 3.5.3. The text “Zoom 13″ appears in the New Location box by default but that doesn’t mean that that the zoom level you are viewing is level 13. Could you check and let me know if it is still a problem.
mapometer
September 15th, 2009 at 8:45 ampermalink
Ahh ok, my apologies, I didn’t click “go” before I clicked “Save as Defaults” – EDIT: Although, messing around with it now has given me “Error updating defaults”.
Matt Grigsby
September 15th, 2009 at 11:24 pmpermalink
Hi there
Could you email info@mapometer.com with the details including your operating system and browser etc and we’ll look into it.
James
mapometer
September 17th, 2009 at 4:18 pmpermalink
Is there any way to order saved runs? at the moment, looks like only ordering is (automatic) by name and activity type. I now have about 20 runs so trying to remeber which is which can get a little tricky.
What i would like to do is sort by distance, or location, or perhaps be able to store in folders. Is that possible, feasible?
Pete
September 25th, 2009 at 3:31 pmpermalink
Hi, there isn’t a way at the moment but we are going to be looking at the training logs over the next few months and hope to improve it and include your suggestions. Thanks for the input.
mapometer
September 25th, 2009 at 4:48 pmpermalink
I have an error with my mapometer account that I hope you can help with. I have saved a route and am trying to export it as a gpx file to save to my garmin device, however when I hit the export gpx button I get the following error message
Error: Invalid argument.
Line: 97
URL:http://lucozade.mapometer.com/js/cu
Please can you advise how I can export my saved route.
Laura
January 3rd, 2010 at 11:53 ampermalink
Hi
Sorry you are having problems. Could you email us at info@mapometer.com the URL of the route and we will look into it.
Thanks
James
mapometer
January 4th, 2010 at 4:41 pmpermalink
Stopped working on Firefox 3.5.6 / Mac OS X 10.6.2 a few days ago.
Works on Firefox 3.5.7 / Win XP.
Peter Khoo
January 7th, 2010 at 2:19 pmpermalink
Am able to access website but can’t display any maps on Firefox / Mac OS X 10.6.2.
Browser error console shows lot of warnings “unable to parse value top, bottom ,etc … declaration dropped”
Peter Khoo
January 7th, 2010 at 2:31 pmpermalink
Hi
Just tested on Firefox 3.5.6 on Mac X 10.6.2 (this is the browser / operating system will always use at Mapometer.com) and it worked fine. Possibly an issue with your computer / firewall but I’ll keep an eye out for any other users who have the same issue.
James
mapometer
January 7th, 2010 at 3:00 pmpermalink
I keep getting a ‘this website has an issue and needs to close when trying to map a run of approx 18 miles, the error occurs everytime around 16 miles/ Very fustrating as is a twisty route and takes a bit of work. Any suggestions anyone?
ian smith
February 21st, 2010 at 7:15 pmpermalink
Hi.
Sorry you are having problems. You get this error when it takes too long for your computer to get a response from the mapometer server. This is could be for several reasons but the best way to solve it is to turn off “Auto follow roads” and if that doesn’t work try turning off the distance markers as well. James
mapometer
February 21st, 2010 at 8:09 pmpermalink
When i print out a route, i get the map, but no route overlaid on it. Is it possible to print the map with the route and markers overlaid ?
Aside from that this is a great tool…..currently plotting runs upto 9 miles and no issues so far other than the print !
Karl Pearson
April 22nd, 2010 at 11:33 ampermalink
This sounds like a bug as it should print everything. Could you email info@mapometer.com with the URL and we’ll have a go. Thanks James
mapometer
April 22nd, 2010 at 11:38 ampermalink
I am having issues with viewing saved training logs. I jumped in a few days ago, couldn’t view any old runs, but added a new one which I could view fine. I have just logged a new run, but cannot view any of my old runs.
I have previously been able to view saved runs.
Karina
April 28th, 2010 at 6:03 ampermalink
Hi, It sounds like you have accidentally created a new account. Do you have any URLs of the old runs as we might be able to find your account details from those. Could you have originally logged in with a different email address or made a typo. Did you ever get the “Welcome to Mapometer” email when you set up the original account? Email info@mapometer.com and we’ll try and help. James
mapometer
April 28th, 2010 at 8:15 ampermalink
Set up my profile, a couple of routes and recorded my first log yesterday and all was well. When I tried to record a log today however, the save button did not work even after imputting all the information. Neither does the cancel button for that matter, but that does highlight in blue when I mouse over, which is more than the save button does. So I can’t save my logs. Hoping you can help
Pat
July 6th, 2010 at 9:47 pmpermalink
Hi Pat
Could you try refreshing the page with the save button. We made some changes to the site last night and refreshing should solve the problem. Let us know if it doesn’t. James
mapometer
July 6th, 2010 at 10:22 pmpermalink
On Training logs tab the “Save” button is disabled. Therefore unable to enter new log. I have filled out or selected from all fields in the “Log new activity” panel.
Also the “Activity Chart” shows [hide] but there is no chart visible.
Paul
July 6th, 2010 at 11:01 pmpermalink
Could you refresh the screen? We think there maybe an issue with the browser remembering files that it shouldn’t. Is the site showing you recent activity in the top right hand corner?
James
mapometer
July 7th, 2010 at 8:29 ampermalink
Hi, when I go to print the route I’ve plotted, it changes all the max. heights and total asc. figures on the altitude graph to feet instead of leaving it in meters. It shows up ok in metric until it comes out of the printer….
Terry
July 12th, 2010 at 12:57 ampermalink
Hi, I couldn’t replicate this. Could you email nfo@mapometer.com the URL of the route that does this and whttp://www.mapometer.com/blog/wp-admin/edit-comments.php#comments-forme will look into it?
mapometer
July 12th, 2010 at 3:10 pmpermalink
Hello. I accidentally saved an activity twice in my training log, so it shows that I’ve done the same route twice on the same day! Is there anyway to delete one of the entries? Thanks
brookster
July 16th, 2010 at 6:57 pmpermalink
Hi. Yes this was overlooked! Sorry. We are working on a fix but in the meantime I would suggest changing date of the incorrect activity to a older date so that it doesn’t show in your recent activity or the activity you are analysing. Thanks for pointing it out. James
mapometer
July 19th, 2010 at 7:30 ampermalink
Hello, me again! Another query for you. When I check my activity chart for total speed, and hovver the mouse over the relevant bar, it’s not giving me an average speed, it seems to be adding all my speeds together. For example, I’ve done the same run twice this week, at roundabout 7mph pace. However, when I hovver over the bar on the graph, it’s showing my speed to be 14mph, it’s added the two speeds together rather than averaging them out. It’s doing the same for my cycle rides, indicating I’m going at a pace that would comfortably beat Mark Cavendish!! Is there any way to alter this? Thanks.
brookster
July 23rd, 2010 at 4:37 pmpermalink
Hi
In the Chart Detail for section you can change Total to Average and then it will show the average, not the total. You can also get it to show you the maximum or minimum if two runs have been done on the same day or week (if you are charting by week). Hope that helps. James
mapometer
July 26th, 2010 at 9:22 ampermalink
is it possible to add swim training material to training log – even if it’s done in the pool?
GG
September 9th, 2010 at 10:11 pmpermalink
Hi
We are getting quite a few requests for this at the moment. As a workaround in the meantime I would suggest drawing a line on the map somewhere (it could be anywhere) of the desired length and using that. It is something we will add in the future. James
mapometer
September 10th, 2010 at 1:35 pmpermalink
I don’t see an issue for the week radio button not working on the training log page. Day and month options work fine but nothing is returned when I select week (and week is the default) not even the list of saved runs. I’ve tried this on an XP and Windows 7 machine using IE6 and IE8.
Nik
October 19th, 2010 at 1:26 ampermalink
Hi, Sorry you are having problems. We’ve tested it and it works fine our end. Is it possible to send a screen shot to info@mapometer.com?
Thanks
James
mapometer
October 19th, 2010 at 8:38 ampermalink
When I use the training log, Mapometer changes the date to the previous day when I save an activity.
Ian McLean
October 25th, 2010 at 3:24 ampermalink
hi
Have just come back for a holiday and it appears that my mapometer is still on one. When I log a training session from one that I already have saved it informs me that I have no information added, how ever it does appear in the list to the right showing recent training logs. There are also no corrosponding graphs or activities. Please help.
Cheers Steph
Steph
October 30th, 2010 at 5:50 pmpermalink
Hi Ian
Thanks for this. For some reason this was happening for users in New Zealand but I think we have resolved it now. Could you let us know if it is still an issue. James
mapometer
November 1st, 2010 at 5:04 pmpermalink
Hi Steph
We tested your account and it works fine now our end and there are some entries after this post so I assume it is working. Let us know if it isn’t. James
mapometer
November 1st, 2010 at 5:20 pmpermalink
Hi
Sorry you are having problems. I logged into your account, tested it and it appeared to be fine this end. Could you let us know which browser you are using? Have you tried using Firefox?
Thanks
James
mapometer
November 3rd, 2010 at 12:58 pmpermalink
Trying to log a run in the workout log, but save button is not highlighted to enable me to click it and save the details. Problem?
Laura
November 5th, 2010 at 5:34 pmpermalink
Hi there – using IE8, but also downloaded firefox to see if it made any difference but it was still same. Just logged in just now to see if any difference, and it worked fine! Bizarre! It wouldnt let me log for days! Many thanks tho. Laura
Laura
November 7th, 2010 at 12:07 pmpermalink
I’m glad it works. Let us know if you have any more problems. James
mapometer
November 8th, 2010 at 9:14 ampermalink
Hi, I cant seem to create a new route, I press record but when I press on the map to start it, the green flag just wont appear so it does not start recording.
Roy
May 1st, 2011 at 2:41 pmpermalink
Hi. It might be a temporary problem but if it still doesn’t work now could you email info@mapometer.com and we will look into it. Let us know which browser and operating system you are using. Thanks James
mapometer
May 3rd, 2011 at 8:20 ampermalink
Great tool by the way – thanks muchly!
One problem though – I have some routes I created which I wanted to add to a website. However the ascent / descent info is the same for each of them, but I know they are different!
See
http://gb.mapometer.com/en/print/route_1408552.html
http://gb.mapometer.com/en/print/route_1408599.html
http://gb.mapometer.com/en/print/route_1408668.html
Rachel
July 27th, 2011 at 3:02 pmpermalink
Hi Rachel
I can see that there must be some sort of bug when showing altitude on the print page. I just checked the pages you created the maps on and they are fine so I would use those links instead.
For example:
http://gb.mapometer.com/en/cycling/route_1408599.html
James
mapometer
August 4th, 2011 at 7:09 pmpermalink
I can’t see the map, tried CTRL/F5 no luck, any ideas, it didn’t use to do this???
Geoff
August 5th, 2011 at 10:01 ampermalink
We have been doing some updates recently. Can you try again?
mapometer
August 5th, 2011 at 10:02 ampermalink
I can’t see maps either. Have tried IE, Firefox and Google Chrome with no success.
Annette
August 5th, 2011 at 10:15 ampermalink
Could you let us know what operating system you are using. Have you tried the refresh button? Can you email info@mapometer.com
mapometer
August 5th, 2011 at 10:19 ampermalink
Since you have done soom updates to your site it seems that a lot of people have been experiencing problems. I can no longer view any maps, edit my saved runs or even find a location. If so many people are experiencing problems why not revert back to your old system so that people can actually use your site before they defect to another.
Pete
August 5th, 2011 at 2:12 pmpermalink
Hi Pete
We think, once we have overcome the major issue of the fact that there is no map, it will be much better. Please bare with us while se sort it out. Hopefully it is a DNS issue which is outside our control and will sort itself out within 24 hours and reverting to the old system wouldn’t make any difference as our IP address has changed.
But I agree. Mapometer without a map isn’t great! Plenty of people are getting the map though.
James
mapometer
August 5th, 2011 at 2:18 pmpermalink
Latest version looks great , especially the follow road option. However, the altitude graph doesn’t seem to work any more, either on new routes or saved routes.
I’m using Windows 7 Home Premium SP1 and Internet Explorer 9.0.1
Alex Singleton
August 5th, 2011 at 7:22 pmpermalink
Thanks. We will look into it. James
mapometer
August 5th, 2011 at 8:04 pmpermalink
Yes I have my map now, great, many thanks, just the altitude now, Regards Geoff.
Geoff
August 6th, 2011 at 7:12 ampermalink
Hi – trying to log my run for today but when I click on to ‘routes’ the only thing that comes up is ‘all routes’ and not the drop down list of all my usual ones. Had no problems on Friday but today seems to be a problem. Thought it was because I had gone in through FB so came out and logged in as normal but still not working.
Diane
August 7th, 2011 at 1:45 pmpermalink
Hi
We just tested your account and it seems to work this end. If you click on “All Routes” your list of routes appears below. Is that not happening with you? According to us your standard account is not currently linked to FB. It might be that you accidentally created a new account through FB. If you log in in the usual way it should all be there. Once in you can then link the account to FB from within the account.
James
mapometer
August 8th, 2011 at 10:08 ampermalink
Have just plotted a couple of routes. When I clicked save and then typed in the route name, the name is not registering so in my list it’s just an unnamed route. Can’t seem to get round this.
Carol
August 15th, 2011 at 1:17 pmpermalink
We have had one other user who has experienced the same issue. We can’t work out why it is happening. Could you email a link the route to info@mapometer.com and also let us know which browser and the browser version you are using. Thanks. James
mapometer
August 15th, 2011 at 1:24 pmpermalink
hey,
I joined Mapometer in the UK a few years ago and have since moved home to NZ.
When I log a new activity in the training log the default date shows as yesterday.
Suspect this is some attribute of my account that still thinks I’m in the UK timezone?
Are you able to fix?
Manu
August 17th, 2011 at 11:51 pmpermalink
Sorry for the delay in replying. We will look into this.
James
mapometer
September 5th, 2011 at 10:59 ampermalink
Hi,
Since adding a 21 mile walk as a Gym Session to my training log today, the graph no longer displays, it shows a small error on a red background “a is null” in the chart area and nothing else.
Thanks
Andrew
Andrew
September 28th, 2011 at 7:36 pmpermalink
hi
Sorry you are having problems. We will look into this and get back to you.
James
mapometer
September 29th, 2011 at 9:42 ampermalink
Hi – I’ve just been out for a run and went to log it in my training log but it won’t save. Has anyone else had this problem? I tried a couple of times – all the details went in OK but when the save button was clicked it all went back to zero and the route wasn’t saved.
Diane
October 3rd, 2011 at 8:17 pmpermalink
Its OK – it seems to be sorted now! It was saved 3 times!! Gremlins in the PC!!
Diane
October 3rd, 2011 at 8:22 pmpermalink
Well done on a great application
Will you be adding Google+ to your list of social networks?
Chris
December 7th, 2011 at 6:49 pmpermalink
Thanks. I will add it to the list but realistically it is going to be at least 6 months. James
mapometer
December 8th, 2011 at 4:05 pmpermalink
Dear all,
after downloading the following route http://it.mapometer.com/cycling/route_1649211.html, when I convert the GPX file into TCX one, I see that altitude information are not included (even though I use the converter suggested by you).
Would you be so kind to help me?
Thanks in advance.
Simone
Simone
December 11th, 2011 at 8:02 pmpermalink
Hi
The altitude information is not stored with or exported from site. Is has fetched manually from Google every time you press the Get Altitude button. If you are exporting it to another device then that device should be able to retrieve the altitude information in the same way. Hope that helps.
James
mapometer
December 13th, 2011 at 1:11 pmpermalink
Hi there,
I can’t see the activity chart – there is a message in red which states “Bars series with value domain axis is not supported.”
Thanks for your help
Rachael
Rachael
January 19th, 2012 at 12:30 ampermalink
Hi, Sorry about this. We will look into it. James
mapometer
January 19th, 2012 at 9:19 ampermalink
Hi.
I no longer seem to be able to get a chart of my activity. The following message appears on a red background
Bars series with value domain axis is not supported.
This was so useful for me. Has something changed or have I jinxed it?
Thanks for the site. Brilliant.
Chris Hoare
January 20th, 2012 at 9:49 ampermalink
Hi, Thanks for comments. We are looking into it. James
mapometer
January 20th, 2012 at 11:57 ampermalink
We’ve fixed this now.
mapometer
January 20th, 2012 at 4:11 pmpermalink
Thanks so much!
Rachael
January 22nd, 2012 at 12:09 ampermalink
Have used mapometer on windows for some time and have been very impressed. Well done.
On iPad iOS 5 Safari we found links to stored walks did not complete after waiting 5 mins.
I installed Safari 5.1.2 on windows 7 and did not see the problem.
Did not manage to find detailed version info on Safari on the iPad.
Regards – Trevor
Trevor Boardman
February 15th, 2012 at 5:55 pmpermalink
Hi Trevor
We are still trying to sort out some iPad (IOS 5) errors. We weren’t aware of the of the stores routes issue so thanks for that.
James
mapometer
February 16th, 2012 at 9:13 ampermalink
Cant login at all today in NZ.
Glen
March 11th, 2012 at 3:28 ampermalink
Hi
Is it working now? If not could you email info@mapometer.com and we will look into it.
Thanks
James
mapometer
March 12th, 2012 at 10:45 ampermalink
Hi,
Just logged in and all of my saved routes have gone (about 10 of)? I wonder where, im sure they will come back (I HOPE). Just letting you know that somethings happened.
Karla.
Karla Anderson
March 17th, 2012 at 10:27 pmpermalink
Hi Karla
We’ll look into this. It happened to one other user recently and was something to do with the Facebook login but we were able to retrieve it. James
mapometer
March 19th, 2012 at 10:31 ampermalink
When I try to plot the route the flags come up in different places. Can you fix this. Thanks
helen
March 26th, 2012 at 12:53 pmpermalink
Hi Helen
We still can’t replicate the problem. Could you try following these guidelines from Microsoft and see if that makes any difference?
Compatibility View helps improve how some websites look by displaying them as if you were using an earlier version of Internet Explorer. Turning Compatibility View on might fix problems like missing info or incorrect text and colors.
Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, clickInternet Explorer.
Click the Compatibility View button on the Address bar.
Thanks
James
mapometer
March 26th, 2012 at 12:59 pmpermalink
I have been trying to save a newly mapped run and on each occasion, when I click save I get the following message
’404 Page Not Found
The page you requested was not found’.
When I go back to previous page the route I have mapped has gone blank.
Janice
April 6th, 2012 at 5:43 pmpermalink
Hi,
great website – I use it all the time!
Since yesterday the altitude feature stopped working for me – particularly annoying as I was just planning a ride with a lot of hill training. Essentially when I click the show altitude / elevation button the view changes but the altitude graph will not show up. I also tried copying on old ride and modifying it but ended up with the same problem.
Can you help?
Thanks,
Phil
Philipp Thurner
April 7th, 2012 at 11:55 ampermalink
This route i ran won’t retrieve altitude when uploaded to Mapometer, but it work with ‘other’ sites??
SimonC
April 7th, 2012 at 7:58 pmpermalink
Hi – using Safari on a Mac OS 10.6.8 with all updates installed, I have lost the ‘show altitude’ function (after plotting a route) – clicking the link gives no apparent response. This function has been working for me for some time and is really useful….is there a fix? Many thanks, Miles
Miles
April 7th, 2012 at 11:08 pmpermalink
Hi,
When I’ve input a route and click to ‘Show Altitude’, the chart and altitude summary don’t appear. This has happened for the last couple of days but previously worked fine. I can see the Hide and Refresh buttons. Clicking them doesn’t make any difference.
Helen
April 8th, 2012 at 12:28 ampermalink
I think this was a temporary issue which has now been fixed. Let us know if you are still having problems.
James
mapometer
April 10th, 2012 at 10:58 ampermalink
Hi, love the site but since getting a new laptop have been having an infuriating problem . . .
Whenever I try to pin a start point on the map, the start point will appear about a CM (on the screen) below where I intended it to go. This makes it nearly impossible to get accurate distances for my runs.
My new laptop is a Toshiba Satellite Pro C660-2F7 if that helps.
Thanks, RB
RB
May 19th, 2012 at 6:31 pmpermalink
Having the same problem as described by Helen on 8 April with the show altitude function.
Please advise.
Mark
May 19th, 2012 at 11:30 pmpermalink
Hi Mark
Sorry you are having problems. We are aware that altitude isn’t working. We are working on a fix.
James
mapometer
May 21st, 2012 at 1:33 pmpermalink
Hi, This one is a new one to me. Could you let me know which browser you are using? It might be worth giving Firefox a go. James
mapometer
May 21st, 2012 at 1:34 pmpermalink
Hi, Fantastic website that we are so reliant on for our Cycling group. Just recently I’ve lost the copy/edit/delete icons on each of my routes. They appear for a brief second when i log on but after that they disappear
Is anyone else experiencing this?
Pete
Pete Brown
June 5th, 2012 at 12:49 pmpermalink
The browser that I was using was Chrome. I’ve tried using the site in Internet Explorer instead and it now works fine.
Thanks for your speedy reply,
RB
RB
June 6th, 2012 at 7:33 pmpermalink
flags and markers are not appearing where they should. I use IE8
Darren
Darren
June 19th, 2012 at 8:00 ampermalink
Hi Darren
We will look into it. James
mapometer
June 19th, 2012 at 9:52 ampermalink
The Altitude recording device isn’t working properly, it is a bit intermittent, and won’t refresh to show the true level of ascent. I have just plotted a local route for today and the altitude monitor has stopped recording
Mike Madin
June 25th, 2012 at 5:31 pmpermalink
Hi. We have been working on the site today so it may have been affected. Could you let us know if it happens again. James
mapometer
June 25th, 2012 at 6:22 pmpermalink
The altitude is showing different levels for known routes as of today- I route that has always mapped at around 1000ft is now 650. I always thought it was a bit ‘generous’ in the past personally however! Also if I load an old route, hit refresh the total altitude drops by a sizeable amount. Any ideas?
Gav
June 25th, 2012 at 8:12 pmpermalink
Altlitude was not working for me on a 50 mile cycle route I created, so I created it again, but still no altitude. It’s this one: http://www.mapometer.com/cycling/route_2075361.html but when I check other saved routes, some of them work and some of them don’t (but all worked before), eg: http://www.mapometer.com/cycling/route_2069789.html
I gather that the altitiudes are looked up by Google, and I get a pop up message saying Google Elevation Service Response: OVER_QUERY_LIMIT or UNKNOWN_ERROR
azzura
June 26th, 2012 at 1:36 pmpermalink
Altitude option still not working properly. Just received an error message from Google “Google elevation service response UNKNOWN_ERROR”
Mike Madin
June 26th, 2012 at 4:21 pmpermalink
We are getting the same. We’ll look into it. James
mapometer
June 26th, 2012 at 6:04 pmpermalink
Hi Gav. We are using a different source now for the altitude and we are informed that it is more accurate. However, without getting an altimeter and measuring it I couldn’t say for certain. Please note that our site is meant to be used as a guide only. Google gets the information from military satellites. James
mapometer
June 26th, 2012 at 6:13 pmpermalink
Hi guys,
I tried to check a route on the system again and on clicking on the altitude button this time received the response from Google “OVER_QUERY_LIMIT
Mike Madin
June 27th, 2012 at 3:25 pmpermalink
Hi
Have registered and clicked on verify but not getting an email from you to finish registration
andrew
June 28th, 2012 at 6:56 pmpermalink
Mapo meter no longer displays altitude infoirmation.
It also no longer estimates enery required in kcals for walking and cycling.
This all seems to have started in the last couple of months.
Colin Wilson
June 30th, 2012 at 7:08 pmpermalink
hi
We are having problems with the altitude which is proving temperamental since our latest update but kcals for walking cycling should not be affected. Can you try refreshing your browser window?
James
mapometer
July 2nd, 2012 at 3:09 pmpermalink
Hi Andrew, We don’t send a final email. James
mapometer
July 2nd, 2012 at 3:10 pmpermalink
I cant access my training log – its jsut coming up blank.. any tips?
emlynm
July 7th, 2012 at 2:06 pmpermalink
I try to upload my route from http://www.mapometer.com/cycling/route_2388455.html to Garmin Connect but it return error An error occurred with your upload. Please try again.
Kevin
October 18th, 2012 at 9:36 ampermalink
Hi,
I just try with few roue from mapometer all failed to upload, please advise.
Kevin
October 19th, 2012 at 5:36 ampermalink
Hi, great tool, use it loads.
But…
when I look at some routes on a Google Nexus Tablet it shows the route fine and dandy but the distances are just wrong. I’ve looked at the same route on 4 different devices at the same time, three show 26.74 miles, the Nexus shows 32. Weird eh?
Just thought you’d like to know…
Si
Simon
October 22nd, 2012 at 9:24 ampermalink
I made some changes to my preferences. However, I am not able to save the changes.
Each time I clicked on the “Save as Defaults” or “Save Details”, it bring me out of the pages without saving the changes.
simlucy@gmail.com
October 23rd, 2012 at 6:51 ampermalink
Hi
Sorry you are having problems. Could you let us know your operating system and the browser you are using?
James
mapometer
October 23rd, 2012 at 11:09 ampermalink
I am using Windows XP Professional and browser Mozilla Firefox.
simlucy@gmail.com
October 24th, 2012 at 3:12 pmpermalink
Hi Again,
Just a couple of bugs I’ve come across.
1. The bars on the graph don’t appear in the right place. The current week/month is cut off at the right hand side. This only happens if you only have 1 activity type.
2. Showing the graph using the date range of last year, on the month usage of it doesn’t work at all.
Regards,
Alan
Alan Raby
November 30th, 2012 at 9:09 ampermalink
Hi Alan
This is not happening our end. Which browser are you using and we’ll look into it.
James
mapometer
November 30th, 2012 at 10:14 ampermalink
It happens on firefox and chrome. It does the same on my home PC as well as my work one (again on both browsers for both problems).
Alan Raby
November 30th, 2012 at 12:22 pmpermalink
OK, I have logged as an issue and we will look into it. Thanks for pointing it out. James
mapometer
November 30th, 2012 at 12:25 pmpermalink
Unable to view saved routes. Itried the mix mentioned above (Ctrl + F5) but it made no difference.
Any further ideas?
Peter Henderson
April 18th, 2013 at 12:17 pmpermalink
Hi Peter
Thanks for the info. We’ve made another update. Can you try now?
James
mapometer
April 18th, 2013 at 5:40 pmpermalink
Works fine now, ta.
Peter Henderson
April 18th, 2013 at 6:07 pmpermalink
I have a little problem with mapometer if I try to map westwards from Blakeney, Norfolk, NR25 postcode. The map goes cloudy and is difficult to read. Am I doing something wrong? Thanks.
Ray Millard
April 22nd, 2013 at 5:36 pmpermalink
Hi
I had a quick look and I see what you mean. We get the maps from Google so there isn’t much we can do until the update it which they do on a regular basis but in the meantime I would suggest using with the Maps or Open SM layers.
James
mapometer
April 23rd, 2013 at 9:13 ampermalink
Hi,
What has happened to your useful feature linking a point on the map to a point on the altitude graph by clicking with a mouse. Or am I not doing something correctly?
John Williams
April 25th, 2013 at 12:50 pmpermalink
Thanks for pointing that it. It seems to have stopped working. We are looking into it.
James
mapometer
April 25th, 2013 at 2:52 pmpermalink
Site currently not working – 404′ing on /css/styles.css and /js/mapometer.js
Therefore no maps shown and no functions working that rely on this.
Warren
April 26th, 2013 at 2:25 ampermalink
The home page (and others) are all squashed to the left hand side. I have a screen shot if you’re interested. Its the same in google chrome and IE8. I think the menus are displaying just as links down the left hand side, rather than across the top.
Theresa van Lent
April 26th, 2013 at 3:25 ampermalink
Your home page is nothing like normal and there is no option to log in.
I tried refresh, but to no avail.
Please fix it!
Dave Moulder
April 26th, 2013 at 8:45 ampermalink
Hi Warren
Sorry about this. We are looking into it and it should be back up an running soon.
James
mapometer
April 26th, 2013 at 9:33 ampermalink
Hi Theresa
Sorry about this. We are looking into it and it should be back up an running soon.
James
mapometer
April 26th, 2013 at 9:33 ampermalink
Hi Dave
Sorry about this. We are looking into it and it should be back up an running soon.
James
mapometer
April 26th, 2013 at 9:33 ampermalink
Edit function isn’t working – just get screen of menu options with no map
Deryck
April 26th, 2013 at 9:43 ampermalink
Hi again
It is working now.
James
mapometer
April 26th, 2013 at 11:10 ampermalink
Hi again
It is working now.
James
mapometer
April 26th, 2013 at 11:10 ampermalink
Hi again
It is working now.
James
mapometer
April 26th, 2013 at 11:10 ampermalink
Hi again
It is working now.
James
mapometer
April 26th, 2013 at 11:11 ampermalink