Known Issues with mapometer.com
On this page we will attempt to list all the known issues with the site
Map not appearing
We have had a few people report maps not appearing particularly in Internet Explorer. Sometimes this can be fixed by empty the cache. A shortcut for this is to hold down the Control button and press F5.
Importing / Exporting GPX files
We have had a few users who have reported errors importing and exporting GPX files (5th January 2010). We are trying to get to the bottom of this. If you have an error can you email the URL you are trying to export or the file you are trying to import to info@mapometer.com. Update (6th January 2010) This has now been fixed.
Default Location
We currently have an error when you try and set or change your default location. We are working on fixing it (30th Deember 2009). Update – 5th January 2010. This has been fixed.
Long Routes
We’ve had a few people mention that they have had problems plotting longer routes of 100 miles plus. We’ve made a few changes (yesterday 26th November 2009) which should have improved things but if you still have problems we would recommending turning off the Auto Follow Roads feature when you can as this uses up a lot more memory or splitting routes into smaller sections. Turning off the distance markers may also help.
Vista
Ensure your mouse pointer theme is set to “none”. Otherwise the site won’t work correctly
Internet Explorer 8
When using this browser the markers on the map don’t appear where they should. Apparently this is a issue for any Google Maps based site. Hopefully Microsoft will sort this out but in the meantime please use IE7 or Firefox. 10th May 2009 – Update. We have put a temporary fix on the map pages but printed maps still appear incorrectly. This will be changed soon.13th May 2009 – Update. This has been fixed as well.
UK Postcodes
Please note that post codes can be entered in the location box but this will only return approximate results due to Royal Mail exercising their right to decline third parties use of full post code data.
Safari
We’ve had a few reports of the site loading slowly on Safari. If this happens we recommend you use Firefox instead.
I have a few quick queries. Is there anyway to edit part way along a route (ie to add an extra mile in half way through a previous route)?
If you have a circular route is there any way to change the start point and the distance markers will recalibrate?
Ta
sarah
May 9th, 2009 at 2:31 pmpermalink
Hi, Neither are possible at the moment – sorry – but it is something that is technically possible and we do get asked for it quite a bit so it is on the list but something that we will probably do towards the end of the year. Thanks for the feedback.
mapometer
May 9th, 2009 at 4:39 pmpermalink
I’m trying to set up a new account – getting all sorts of errors, is there a problem?
Sam Roberts
June 6th, 2009 at 8:27 pmpermalink
We think we have fixed this now. We believe it was an Internet Explorer 8 issue.
mapometer
June 8th, 2009 at 9:06 ampermalink
Hiya! I haven’t used my account since last year, but I can view all my routes at work, but not on my home computer. I am guessing something is out of date, but not sure what. Do I need to update my internet explorer; not even sure what version I have now. Best regard, Sarah
SarahCorky
June 9th, 2009 at 3:29 pmpermalink
Hi, Are you able to log in to your account at home? If not then perhaps your computer at work is remembering you and your home one isn’t. Press the password reminder button if you have forgotten your password. Another possible explanation is that you are logging in with different email addresses. We’ve tested the account and it works fine our end. Email info@mapometer.com if you continue to have problems.
mapometer
June 10th, 2009 at 8:59 ampermalink
Is the site down? Cant access it at all today.
Mike
June 29th, 2009 at 3:49 pmpermalink
It seems OK now (18.02 GMT 29th June). It may have gone down earlier but we usually get loads of emails if that happens and we haven’t had any. Let me know if you still have problems.
mapometer
June 29th, 2009 at 5:03 pmpermalink
Hi Sylvia
Sorry you are having problems although you seem to be unique as no one else has had problems and IE8 is now working OK as well. What actually happens when you enter:
http://www.mapometer.com
Let me know and I’ll try and help.
Thanks
James
mapometer
July 6th, 2009 at 3:40 pmpermalink
Hi Marc
Thanks for the message and sorry you are having problems. I tested your account and I could see the routes OK so it must be an issue with your computer. Which operating system / browser are you using? Have you tried logging on in a different browser?
Thanks
James
mapometer
August 30th, 2009 at 8:34 pmpermalink
In the section where you can log runs, you are able to enter the time of day that you do your run, however I am not able to enter how long i spent on my run, instead mapometer seems to create a time for me. Any way around this?
Carrie
September 5th, 2009 at 3:50 pmpermalink
Hi
There isn’t a section for the time of day, that is where you should put the time of the run. Mapometer creates a minute per mile figure. If you still have problems email info@mapometer.com. Thanks James
mapometer
September 7th, 2009 at 8:24 ampermalink
Hiya, thanks for your website – I only recently took up jogging as my g/f moved out
I have since ran 2miles everyday, and am now stepping up to 3. (The recommendation by Sarah above to add stages midway through a route would be of great help) I cannot log in, or even access your site (http://gb.mapometer.com/en/)
A tracert will show 81.200.66.123 is pingable, but then the request times out.
I’m sure you’re well aware, I’m just using this as an excuse to post
Matt Grigsby
September 14th, 2009 at 5:13 pmpermalink
Edit: (Please amend this to my previous post?) Also, (I’m using firefox 3.5.3) when I set my details to remember my default location and map zoom, it only seems to remember the postcode, but for some reason always sets Zoom to 13.
Matt Grigsby
September 14th, 2009 at 5:16 pmpermalink
Thanks for your suggestion. We are looking at ways to edit the route but it will be a little while before that happens. The site did go down for three hours yesterday. Appologies. There was an error with the hosting server but hit has been fixed now.
mapometer
September 15th, 2009 at 8:20 ampermalink
Hi again
I couldn’t replicate this error in Firefox 3.5.3. The text “Zoom 13″ appears in the New Location box by default but that doesn’t mean that that the zoom level you are viewing is level 13. Could you check and let me know if it is still a problem.
mapometer
September 15th, 2009 at 8:45 ampermalink
Ahh ok, my apologies, I didn’t click “go” before I clicked “Save as Defaults” – EDIT: Although, messing around with it now has given me “Error updating defaults”.
Matt Grigsby
September 15th, 2009 at 11:24 pmpermalink
Hi there
Could you email info@mapometer.com with the details including your operating system and browser etc and we’ll look into it.
James
mapometer
September 17th, 2009 at 4:18 pmpermalink
Is there any way to order saved runs? at the moment, looks like only ordering is (automatic) by name and activity type. I now have about 20 runs so trying to remeber which is which can get a little tricky.
What i would like to do is sort by distance, or location, or perhaps be able to store in folders. Is that possible, feasible?
Pete
September 25th, 2009 at 3:31 pmpermalink
Hi, there isn’t a way at the moment but we are going to be looking at the training logs over the next few months and hope to improve it and include your suggestions. Thanks for the input.
mapometer
September 25th, 2009 at 4:48 pmpermalink
I have an error with my mapometer account that I hope you can help with. I have saved a route and am trying to export it as a gpx file to save to my garmin device, however when I hit the export gpx button I get the following error message
Error: Invalid argument.
Line: 97
URL:http://lucozade.mapometer.com/js/cu
Please can you advise how I can export my saved route.
Laura
January 3rd, 2010 at 11:53 ampermalink
Hi
Sorry you are having problems. Could you email us at info@mapometer.com the URL of the route and we will look into it.
Thanks
James
mapometer
January 4th, 2010 at 4:41 pmpermalink
Stopped working on Firefox 3.5.6 / Mac OS X 10.6.2 a few days ago.
Works on Firefox 3.5.7 / Win XP.
Peter Khoo
January 7th, 2010 at 2:19 pmpermalink
Am able to access website but can’t display any maps on Firefox / Mac OS X 10.6.2.
Browser error console shows lot of warnings “unable to parse value top, bottom ,etc … declaration dropped”
Peter Khoo
January 7th, 2010 at 2:31 pmpermalink
Hi
Just tested on Firefox 3.5.6 on Mac X 10.6.2 (this is the browser / operating system will always use at Mapometer.com) and it worked fine. Possibly an issue with your computer / firewall but I’ll keep an eye out for any other users who have the same issue.
James
mapometer
January 7th, 2010 at 3:00 pmpermalink
I keep getting a ‘this website has an issue and needs to close when trying to map a run of approx 18 miles, the error occurs everytime around 16 miles/ Very fustrating as is a twisty route and takes a bit of work. Any suggestions anyone?
ian smith
February 21st, 2010 at 7:15 pmpermalink
Hi.
Sorry you are having problems. You get this error when it takes too long for your computer to get a response from the mapometer server. This is could be for several reasons but the best way to solve it is to turn off “Auto follow roads” and if that doesn’t work try turning off the distance markers as well. James
mapometer
February 21st, 2010 at 8:09 pmpermalink
When i print out a route, i get the map, but no route overlaid on it. Is it possible to print the map with the route and markers overlaid ?
Aside from that this is a great tool…..currently plotting runs upto 9 miles and no issues so far other than the print !
Karl Pearson
April 22nd, 2010 at 11:33 ampermalink
This sounds like a bug as it should print everything. Could you email info@mapometer.com with the URL and we’ll have a go. Thanks James
mapometer
April 22nd, 2010 at 11:38 ampermalink
I am having issues with viewing saved training logs. I jumped in a few days ago, couldn’t view any old runs, but added a new one which I could view fine. I have just logged a new run, but cannot view any of my old runs.
I have previously been able to view saved runs.
Karina
April 28th, 2010 at 6:03 ampermalink
Hi, It sounds like you have accidentally created a new account. Do you have any URLs of the old runs as we might be able to find your account details from those. Could you have originally logged in with a different email address or made a typo. Did you ever get the “Welcome to Mapometer” email when you set up the original account? Email info@mapometer.com and we’ll try and help. James
mapometer
April 28th, 2010 at 8:15 ampermalink
Set up my profile, a couple of routes and recorded my first log yesterday and all was well. When I tried to record a log today however, the save button did not work even after imputting all the information. Neither does the cancel button for that matter, but that does highlight in blue when I mouse over, which is more than the save button does. So I can’t save my logs. Hoping you can help
Pat
July 6th, 2010 at 9:47 pmpermalink
Hi Pat
Could you try refreshing the page with the save button. We made some changes to the site last night and refreshing should solve the problem. Let us know if it doesn’t. James
mapometer
July 6th, 2010 at 10:22 pmpermalink
On Training logs tab the “Save” button is disabled. Therefore unable to enter new log. I have filled out or selected from all fields in the “Log new activity” panel.
Also the “Activity Chart” shows [hide] but there is no chart visible.
Paul
July 6th, 2010 at 11:01 pmpermalink
Could you refresh the screen? We think there maybe an issue with the browser remembering files that it shouldn’t. Is the site showing you recent activity in the top right hand corner?
James
mapometer
July 7th, 2010 at 8:29 ampermalink
Hi, when I go to print the route I’ve plotted, it changes all the max. heights and total asc. figures on the altitude graph to feet instead of leaving it in meters. It shows up ok in metric until it comes out of the printer….
Terry
July 12th, 2010 at 12:57 ampermalink
Hi, I couldn’t replicate this. Could you email nfo@mapometer.com the URL of the route that does this and whttp://www.mapometer.com/blog/wp-admin/edit-comments.php#comments-forme will look into it?
mapometer
July 12th, 2010 at 3:10 pmpermalink
Hello. I accidentally saved an activity twice in my training log, so it shows that I’ve done the same route twice on the same day! Is there anyway to delete one of the entries? Thanks
brookster
July 16th, 2010 at 6:57 pmpermalink
Hi. Yes this was overlooked! Sorry. We are working on a fix but in the meantime I would suggest changing date of the incorrect activity to a older date so that it doesn’t show in your recent activity or the activity you are analysing. Thanks for pointing it out. James
mapometer
July 19th, 2010 at 7:30 ampermalink
Hello, me again! Another query for you. When I check my activity chart for total speed, and hovver the mouse over the relevant bar, it’s not giving me an average speed, it seems to be adding all my speeds together. For example, I’ve done the same run twice this week, at roundabout 7mph pace. However, when I hovver over the bar on the graph, it’s showing my speed to be 14mph, it’s added the two speeds together rather than averaging them out. It’s doing the same for my cycle rides, indicating I’m going at a pace that would comfortably beat Mark Cavendish!! Is there any way to alter this? Thanks.
brookster
July 23rd, 2010 at 4:37 pmpermalink
Hi
In the Chart Detail for section you can change Total to Average and then it will show the average, not the total. You can also get it to show you the maximum or minimum if two runs have been done on the same day or week (if you are charting by week). Hope that helps. James
mapometer
July 26th, 2010 at 9:22 ampermalink