Bugs and Problems

Please post any bugs or problems you have with the site on this page.  We will list the ones we know about.

We have had a few comments about Editing Routes.  The way you do this has changed and it is simpler.  You have slide the A and B markers to the area you want to edit and then click on that part of the route.  It does take a little while to get the hang of but let us know what you think.

We have also removed the word “Total” from the ascent and decent figures but it still does show the total.

144 thoughts on “Bugs and Problems

  1. mapometer Post author

    Hi Gary

    The route info comes from Google and there is a Report a Map error link to them in the bottom right hand corner of the map. In the meantime you can uncheck the “Follow Routes” checkbox to cross the bridge and then turn it on again once over Thnanks


  2. Gary Boothroyd

    I periodically use the car park in Tadcaster before cycling in that part of the Vale or York. A couple of days ago I was planning a route from there. However Mapometer was operating as if the bridge over the river was still closed. It has been open for almost 3 months now. Can you update the software accordingly please?

    I find Mapometer very useful and have hundreds of routes filed, both here and abroad. Thanks.

  3. mapometer Post author

    Hi Lynda

    There should be a checkbox the you tick to say you have read the terms and conditions. Which browser and what sort of device are you using? Thanks


  4. Lynda Barker

    I cannot open a new account every time I fill in details it says I need to read terms and conditions which I click on to do just that but there is no button to say I have done this so I have to go back to previous screen which just comes back to saying I have to read terms and conditions so just going in circles.

  5. mapometer Post author

    Hi David

    We weren’t aware of any issues but I just tried to login and got the same. We’ll look into this. Thanks.


  6. David Snutch (aka Sid van Dutch)


    is there currently a problem? (its 29/3/17) – over the last 3 weeks I have been regularly creating and sharing routes to my Facebook wall but as of yesterday, I can no longer log on using Facebook, have to do it the long way by entering email and password – it lets me create a route but it will neither post it to my wall nor will the email option work, I just get a white screen returned with the mapometer url in the destination bar.

    As a run leader this site is one of the most useful things I have on my PC so desperate to get it sorted

  7. mapometer Post author

    Hi Simon

    That is truly strange! I have passed this on to my colleague who deals with this sort of thing but he won’t be in now until Friday. He’ll get back to you. Thanks


  8. mapometer Post author

    That’s very odd as we can’t get the same. Have you tried refreshing the page? If so could you let us know which browser you’re using?

  9. mapometer Post author

    That is strange. We’ll look into it but I don’t think we have changed anything this end. I’ll let you know if we come up anything. If you get a chance could you see if they are still on the Google Maps website?

  10. Stuart Thomas

    Thanks for the swift reply – no it’s deffo Google Maps I’ve been using – I’ve got printouts from previous plots on my desk that include the missing paths – and they’re deffo from the Google Maps selection (not satellite or OSM) – but the footpaths have all vanished now when I go back to exactly the same places I’ve plotted previously. VERY strange…

  11. mapometer Post author

    Hi Stuart

    It might be that you were viewing the OSM later of the map which includes footpaths – google maps don’t show as many. The get back to the OSM later click the button on the top right hand corner. Or let me know if this was not the issue.



  12. Stuart Thomas

    HI – I’ve been using your website for ages but in the last couple of weeks footpaths have just disappeared from your google maps – making off road running impossible to plot. Is this a google maps thing or from you?

  13. Katherine Silver

    Sorry just realised it will do it if I check follow roads, which seems counterintuitive but at least it’s working 🙂

  14. Katherine Silver

    I’m having the same problem, unable to plot an off-road route as it just skips to the nearest road. Have tried checking and unchecking ‘follow roads’ but doesn’t make any difference?

  15. Doug Alred

    We use Safari and can no longer draw without the program following the road. I was just trying to draw a route on the beach and the program keep jumping over to the road and following them. We have this problem on all computers in our office

  16. mapometer Post author

    Sorry James. We haven’t got to the bottom of the sycning issue as it seems to only affect a small percentage of users. Have you tried unlinking and relinking the account?


  17. James Griffin

    I am having the same problem as James on December the 6th.

    The route I create and save on the website is accessible when logging in from another computer/laptop, however, when I try to sync a mobile device I just get stuck on the ‘Synchronising’ message and I have to force quit the app. It does this each time I try. I have tried this on android and iOS and it’s the same for both.

    Solution please??? This site and app would be great if this was resolved and I could use it to track my runs.

  18. Andy Henderson

    In Chrome (currently version 55.0.2883.87) check boxes seem to have the reverse effect. For example, while creating a route, the ‘Follow roads’ checkbox causes new sections of the route to follow roads if the box is unchecked. If the box is checked the new sections go straight to the new point.

    In Internet Explorer, the checkbox works as expected, routes follow roads if ‘Follow roads’ is checked.

    I noticed the same ‘reverse effect’ with other checkboxes on the site too. I don’t see the issue on other sites. I’m not sure when it started happening, but it was several weeks ago. It’s not a show-stopper – I just reverse the logic – but thought you’d want to know. Happy to provide additional diagnostic info if I can (I am a developer and familiar with the Chrome debugging tools).

    Thanks for a really useful tool,


  19. mapometer Post author

    Hi Martin

    The app isn’t designed to print but it would very easy if you went to Mapometer.com and did it there. You would have a create an account though and sync it over.


  20. Martin Woodhead

    I’m having problems printing a route using the app for my IPad which I have just downloaded. Can you help? Also, can I copy a route and then insert it into our website without having to print it? At present I am printing and then scanning the print which is a bit laborious! Thanks.

  21. mapometer Post author

    hi James

    Sorry you are having problems. We can’t replicate this which is a problems. Have you tried linking and unlinking? When syncing for the first time are you connected to wifi or have a good 3G signal as it could time out otherwise.


  22. James

    I have just downloaded your app after using your website. My routes won’t sync to my iPhone 5s, it just says “synchronising” and nothing happens and I have to quit the app to get rid of this. I checked your help forum someone else had commented on this issue but the question had not yet been answered.

    Many Thanks

  23. mapometer Post author


    Sorry, the site went down last night. A newspaper website published a proposed Santa route through a city and we got too many hits at once! It should be OK now. Thanks


  24. memphis

    Unable to load mapometer: Error msg:

    Oops! Something went wrong.
    This page didn’t load Google Maps correctly. See the JavaScript console for technical details.

    Google Chrome is updated. Help please?

  25. mapometer Post author

    Sorry, this is a change Google implemented to the Google Maps API that we have no control over. I agree it is frustrating when changes like these are made but I actually find it easier to use once you get the hang of it.


  26. mapometer Post author

    Hi Vernon

    Sorry you have had problems. I did reply direct to your email but could you try unlinking and relinking the account. Thanks


  27. Jenny

    Why do I have to use two fingers now??? This is impossible and a very frustrating change to something that I found to be so user-friendly 🙁

  28. Vernon Gamon

    Just signed in to Mapometer.com at recommendation of a friend, for planning/following cycling routes.
    Planned a route on laptop, great, and saved it. want to put it on to iPhone. Tried synchronising, with firstly using wi-fi, then plugging in USB cable. iPhone screen frozen, with white message saying “synchronising”. Tried closing app and re-opening, no change. What to I do now?

  29. mapometer Post author

    Hi Michael

    Sorry, this is an update to the Google API that we can’t control. For navigating around the page it does make it easier though once you get the hang of it.


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