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lizhodgkinson89 · 02 Jun 2018, 07:05 AM

Hi
I'm trying to update my routes from the web to my app but it kept getting stuck on one route. I couldn't identify the route based on the route number shown so I deleted all my routes and added the latest one that I needed for this weekend.

It's has now got stuck on this particular route (different route number)

I've unlinked and relinked my account. Deleted and reinstalled the app. All to no avail.

App is now rendered useless until I can sync this one bike route.

Any ideas?

ohbodder · 09 Jun 2018, 04:10 PM

(02 Jun 2018, 07:05 AM)lizhodgkinson89 Wrote: Hi
I'm trying to update my routes from the web to my app but it kept getting stuck on one route. I couldn't identify the route based on the route number shown so I deleted all my routes and added the latest one that I needed for this weekend.

It's has now got stuck on this particular route (different route number)

I've unlinked and relinked my account. Deleted and reinstalled the app. All to no avail.

App is now rendered useless until I can sync this one bike route.

Any ideas?

I'm having the same problem. Tried all the same things but can't get app to sync properly on iPhone. Sync gets stuck and shows the number of the last route I added.
Please sort this out.

renoire · 11 Jun 2018, 10:36 AM

Same problem. Can any one from tech support comment?

Thanks

lizhodgkinson89 · 11 Jun 2018, 03:22 PM

Hopefully this gets fixed soon!

I'm having these issues on the latest app version on android (Samsung s8)

***Colin*** · 18 Jun 2018, 12:45 PM

We've tracked this error down to a bug introduced with the GDPR updates.
I've just uploaded some changes to the server software so that the app API calls will work with the GDPR database updates.

Let us know if you're still having any problems.

Colin

lizhodgkinson89 · 18 Jun 2018, 02:50 PM

Fab news. Thanks Colin.

Looking forward to the update!

lizhodgkinson89 · 19 Jun 2018, 06:22 AM

App works perfectly on Android now! Thanks Smile

David Muir · 17 Sep 2020, 02:36 PM

I am having this problem again now. New routes I add online won't sync. And on the app if I try to use any route, it just freezes. I am using Android 10.

ainswd · 19 Oct 2020, 09:54 PM

(17 Sep 2020, 02:36 PM)David Muir Wrote: I am having this problem again now. New routes I add online won't sync. And on the app if I try to use any route, it just freezes. I am using Android 10.

I have same problem - started back in June, and still not fixed. Tried emailig James direct but no response.