One route won't sync

[lizhodgkinson89]

Hi 
I'm trying to update my routes from the web to my app but it kept getting stuck on one route. I couldn't identify the route based on the route number shown so I deleted all my routes and added the latest one that I needed for this weekend.

It's has now got stuck on this particular route (different route number)

I've unlinked and relinked my account. Deleted and reinstalled the app. All to no avail. 

App is now rendered useless until I can sync this one bike route. 

Any ideas?

[ohbodder]

Hi 
I'm trying to update my routes from the web to my app but it kept getting stuck on one route. I couldn't identify the route based on the route number shown so I deleted all my routes and added the latest one that I needed for this weekend.

It's has now got stuck on this particular route (different route number)

I've unlinked and relinked my account. Deleted and reinstalled the app. All to no avail. 

App is now rendered useless until I can sync this one bike route. 

Any ideas?

I'm having the same problem.  Tried all the same things but can't get app to sync properly on iPhone. Sync gets stuck and shows the number of the last route I added.
Please sort this out.

[renoire]

Same problem.  Can any one from tech support comment?

Thanks

[lizhodgkinson89]

Hopefully this gets fixed soon!

I'm having these issues on the latest app version on android (Samsung s8)

[Colin]

We've tracked this error down to a bug introduced with the GDPR updates.
I've just uploaded some changes to the server software so that the app API calls will work with the GDPR database updates.

Let us know if you're still having any problems.

Colin

[lizhodgkinson89]

Fab news. Thanks Colin.

Looking forward to the update!

[lizhodgkinson89]

App works perfectly on Android now! Thanks